Terms & Conditions

Effective Date: August 6, 2026
Last Updated: August 6, 2026

1. Introduction

These Terms & Conditions (“Terms”) govern your access to and use of okkrep.com, including your use of customer accounts, shopping-cart functions, product pages, ordering services, customer support, and related services.

The website is operated by:

Shenzhen OKK Technology Co., Ltd.
Registered in the People’s Republic of China
Email: sunny@okkrep.com

In these Terms, “OKKREP,” “we,” “us,” and “our” refer to Shenzhen OKK Technology Co., Ltd.

“You” and “customer” refer to any individual, reseller, business customer, sourcing partner, or other person who accesses the website or places an order.

2. Acceptance of These Terms

By accessing or using the website, creating an account, submitting an order, or making a payment, you acknowledge that you have read and agree to these Terms, our Privacy Policy, and our Refund & Return Policy.

You should review these documents before placing an order.

We recommend displaying the following notice near the final order or payment button:

By placing your order, you acknowledge that you have read and agree to our Terms & Conditions and Refund & Return Policy.

If you do not agree to these Terms, you must not use the website or place an order.

3. Customers Covered by These Terms

These Terms apply to:

personal customers;
consumers purchasing for personal use;
resellers;
bulk-purchase customers;
sourcing partners; and
business customers.

Some legal rights apply only to consumers and may not apply in the same way to business or reseller customers.

Nothing in these Terms limits any consumer right that cannot legally be excluded or waived under the laws applicable to the customer.

4. Age Requirements

You must be at least 16 years old to use this website.

To place an order, you must be legally capable of entering into a binding contract under the laws of your country or region.

If you are 16 or 17 years old and have not reached the legal age of majority in your jurisdiction, your parent or legal guardian must review and authorize the purchase.

We may cancel or refuse an order where we reasonably believe that the customer does not have legal authority to place it.

5. Customer Accounts

A registered account is required to place an order.

You agree to:

provide accurate and current account information;
keep your password and account credentials confidential;
avoid sharing your account with unauthorized persons;
notify us promptly of suspected unauthorized access;
provide accurate shipping, contact, and payment information; and
update your information when it changes.

You are responsible for activity conducted through your account unless the activity resulted from our failure to use reasonable security measures.

We may suspend or restrict an account where we reasonably suspect:

fraud;
payment abuse;
unauthorized access;
false information;
misuse of promotions;
repeated chargebacks;
violation of these Terms; or
unlawful activity.

Suspension of an account does not automatically cancel or resolve any existing payment, order, refund, or dispute.

6. Products and Manufacturing

Products available through OKKREP may be:

manufactured by OKKREP or its related production partners; or
manufactured and supplied by independent third-party manufacturers or suppliers.

OKKREP is an independent retailer and sourcing platform.

Unless expressly stated on a product page, OKKREP is not affiliated with, endorsed by, sponsored by, or an authorized distributor of third-party brand owners.

References to third-party brand names, designs, product styles, images, or identifiers may be used to help customers identify the style or product they are seeking.

Customers should review each product page carefully before ordering.

7. Product Descriptions and Images

We aim to ensure that products substantially match the principal description displayed on the relevant product page.

However, reasonable differences may occur because of:

different production batches;
different manufacturers or suppliers;
lighting and photography conditions;
screen and monitor settings;
manual measurements;
material availability;
packaging updates;
accessory updates; or
minor production changes.

Website images may include:

photographs taken by OKKREP;
supplier-provided images;
reference images;
packaging images; and
images of different product batches or versions.

Minor differences in color, texture, packaging, stitching, accessories, placement, or measurement do not automatically mean that a product is defective, provided that the product remains substantially consistent with its main description.

Where measurements are made manually, a reasonable measurement difference may occur.

If a particular version, detail, color, packaging style, or accessory is essential to your purchase, contact customer service before ordering.

8. Product Availability

Product availability may change without notice.

Adding a product to the cart does not reserve it.

We may contact you if:

a product becomes unavailable;
a particular size, color, model, or version is unavailable;
inventory information was inaccurate;
a supplier can no longer fulfill the product; or
an alternative version is available.

Where an ordered product is unavailable, we may offer:

an alternative product;
a replacement version;
account credit;
a partial refund; or
cancellation and refund of the affected item.

We will not substitute a materially different product without customer approval.

9. Prices and Currency

All prices displayed on the website are in United States Dollars (USD) unless clearly stated otherwise.

The website does not currently provide official pricing in other currencies.

For destinations where the website can calculate shipping automatically, the amount shown at checkout is intended to include:

product price;
applicable tax;
shipping charges;
applicable customs duties;
import charges; and
customs-clearance fees.

For countries or regions where shipping cannot be calculated automatically, you must contact customer service before ordering.

Bank fees, payment-provider fees, currency-conversion fees, and blockchain network fees may be shared between OKKREP and the customer. The actual amount payable by the customer will be shown or explained during checkout where applicable.

10. Pricing Errors

We make reasonable efforts to display accurate prices.

If a product, shipping charge, tax, discount, or total is clearly incorrect because of a technical, administrative, or data error, we may:

contact you to confirm the corrected price;
ask whether you wish to continue with the order;
cancel the affected item; or
cancel the order and issue an eligible refund.

We will not require you to complete an order at a corrected price without your approval.

11. Promotions, Coupons, and Referral Codes

Coupons and promotions:

cannot normally be combined unless the relevant promotion expressly permits it;
may have an expiration date;
are not transferable unless expressly stated;
cannot be redeemed for cash;
may be limited by customer, account, order, product, category, or region; and
may be withdrawn where issued or used in error.

Referral or recommendation codes may be subject to separate campaign rules.

We may cancel a discount, referral benefit, or promotional benefit where we reasonably identify:

multiple-account abuse;
self-referral;
fabricated orders;
payment manipulation;
coupon misuse;
fraudulent activity; or
violation of campaign conditions.

Where a promotion page or campaign rule conflicts with these Terms, the promotion-specific rule will apply to that promotion.

12. Placing an Order

Submitting an order is an offer to purchase products from OKKREP.

An order is not automatically accepted when:

it is submitted;
an order number is generated;
an automated email is sent; or
a payment attempt is initiated.

A binding order is formed only after we have:

confirmed receipt of payment;
confirmed product availability;
completed any necessary payment, compliance, or fraud review;
confirmed that the order can be fulfilled; and
accepted the order or begun fulfillment.

We may contact you for additional information before accepting an order.

13. Order Confirmation

After an order is accepted, we may send confirmation by:

email;
website account notification;
WhatsApp;
another customer-service channel; or
a combination of these methods.

You are responsible for checking that the order details are correct, including:

product;
size;
color;
quantity;
version;
customization;
shipping address; and
contact details.

14. Our Right to Refuse or Cancel an Order

We may refuse, hold, or cancel an order where reasonably necessary because of:

insufficient stock;
inaccurate product information;
an obvious pricing error;
failed payment;
incomplete payment;
payment in the wrong asset or currency;
payment through an unsupported blockchain network;
an undeliverable destination;
incomplete or inaccurate customer information;
suspected fraud;
payment-risk concerns;
legal restrictions;
customs restrictions;
payment-service restrictions;
misuse of discounts or referral codes;
prohibited activity;
inability to fulfill a bulk order; or
a violation of these Terms.

If we cancel an accepted and paid order, we will provide an appropriate remedy, which may include:

a refund;
a replacement;
store credit; or
another agreed solution.

Non-refundable bank, payment-provider, currency-conversion, blockchain, or recovery costs already incurred may be deducted where permitted by law.

15. Payment Methods

Payment methods available to a customer may depend on:

country;
order type;
product category;
payment amount;
payment risk;
checkout availability; or
payment-provider support.

The payment methods displayed during checkout are the methods available for that transaction.

16. USDT and USDC Payments

OKKREP supports USDT and USDC payments where shown at checkout.

The supported cryptocurrency asset and blockchain network are the ones displayed in the payment instructions at the time of payment.

You must use the exact cryptocurrency asset, blockchain network, payment address, order reference, and amount shown in the payment instructions.

The exchange rate or payment value is determined at the time the payment request is generated.

Payment is treated as received when the payment system successfully detects, matches, and confirms the transaction for the relevant order.

17. Incorrect Cryptocurrency Payments

You are responsible for following the displayed cryptocurrency payment instructions.

OKKREP is not responsible for loss resulting from:

use of an unsupported blockchain network;
transfer to an incorrect wallet address;
use of an incorrect cryptocurrency asset;
omission of a required payment reference;
failure to pay the required network fee; or
failure to follow checkout instructions.

If a payment can technically and legally be recovered, we may assist on a case-by-case basis.

Any actual blockchain network fees, third-party fees, technical recovery costs, or administrative recovery costs may be deducted from the recoverable amount where permitted by law.

Recovery is not guaranteed.

18. Underpayments and Overpayments

If the amount received is less than the required payment amount, you may be asked to pay the difference before the order is accepted or fulfilled.

If the amount received is greater than the required amount, contact customer service.

Subject to verification, the excess amount may be:

applied to a future order;
retained as account credit;
refunded where operationally possible; or
otherwise handled by agreement.

Any non-refundable transaction or network costs may be deducted.

19. Cryptocurrency Refund Value

Where a cryptocurrency refund is approved, the refund amount is calculated using the equivalent value at the time the refund is processed, rather than automatically returning the exact original number of tokens or coins paid.

The refund method may depend on operational availability, applicable law, the original payment method, the customer’s location, blockchain support, and transaction costs.

Private wallet keys are never requested or stored by OKKREP.

20. Card and Digital-Wallet Payments

Where card or digital-wallet payment options are available, payment is completed through a secure payment environment operated by an independent third-party payment service provider.

You may be transferred to the payment provider’s website or checkout environment.

The payment provider may verify the transaction, apply fraud checks, request additional authentication, approve or decline the transaction, or limit available payment options.

A failed or declined payment means that the order has not been paid and is not accepted.

OKKREP is not responsible for an independent payment provider’s decision to decline or restrict a transaction.

OKKREP does not collect or store full payment-card numbers or card security codes.

21. Payment Refund Method

Where reasonably possible, an approved refund will be issued to the original payment method.

If refunding to the original method is not technically or operationally possible, we may offer another lawful method, including account credit, an alternative payment channel, cryptocurrency refund, bank transfer, or another agreed method.

Non-refundable third-party payment, banking, currency-conversion, or blockchain fees may be deducted where permitted by law.

22. Chargebacks and Payment Disputes

If you believe there is a payment or order problem, contact customer service before starting a chargeback where reasonably possible.

If a chargeback or payment dispute is opened, we may temporarily pause fulfillment of the affected order while the payment status is reviewed.

Opening a chargeback does not automatically suspend the customer’s entire account or unrelated orders.

We may provide order, payment, shipping, delivery, and communication records to the payment provider or relevant financial institution as part of the dispute process.

Fraudulent or abusive chargebacks may result in account restrictions.

23. Order Processing

Orders are normally prepared for dispatch within approximately 24 business hours, excluding weekends, public holidays, supplier delays, customization time, payment review, inventory verification, and exceptional operational circumstances.

Processing times are estimates, not guarantees.

Some products or orders may require additional time.

24. Shipping Locations

Orders may be fulfilled from:

China;
the United States warehouse; or
the Italy warehouse.

The actual fulfillment location may depend on product availability, customer destination, order composition, inventory location, shipping method, and operational requirements.

The warehouse displayed on a product page or warehouse page should be treated as the intended fulfillment location, but changes may occur where reasonably necessary.

25. Split Shipments

We may divide an order into multiple packages or shipments.

Different products may ship from different warehouses, use different carriers, receive separate tracking numbers, arrive on different dates, or be delivered through different local service providers.

Split shipment does not normally create an additional product charge.

Any additional shipping cost payable by the customer must be disclosed before payment or agreed with the customer.

26. Shipping Carriers

We may select or change the shipping carrier or logistics route where reasonably necessary.

Carriers may include international carriers, local postal services, commercial courier services, regional logistics providers, and local last-mile delivery providers.

Carrier selection may depend on destination, customs requirements, package characteristics, service availability, and operational conditions.

27. Tracking Information

Tracking information is normally provided or updated within approximately 48 hours after the shipment leaves:

the U.S. warehouse;
the Italy warehouse; or
the Shenzhen logistics center.

Tracking updates may be delayed by carrier processing, weekends, public holidays, customs, system synchronization, or handover between international and local carriers.

28. Delivery Estimates

All delivery times displayed on the website, product pages, warehouse pages, or customer communications are estimates.

Delivery times may be affected by destination, shipping method, customs processing, remote-area delivery, carrier delays, weather, public holidays, security inspections, local delivery conditions, or force majeure.

Unless expressly stated in writing, delivery dates are not guaranteed.

29. Remote Areas

Remote destinations may require additional delivery time, a different carrier, additional shipping cost, or customer collection from a local service point.

Where an additional cost is known before shipment, we will contact the customer before dispatch.

30. Customs, Duties, and Import Charges

For destinations where shipping can be calculated directly through the website, the checkout amount is intended to include applicable customs duties, import taxes, customs-clearance fees, and shipping charges.

Customers in these supported destinations should not normally be required to make an additional customs payment.

Where the website cannot calculate shipping for a destination, you must contact customer service before ordering.

Special customs or delivery requirements may apply in some countries. Where known, customer service will contact you before shipment.

31. Customer Cooperation with Customs

For destinations supported by automatic website shipping calculations, customers do not normally need to arrange customs clearance independently.

For other destinations or exceptional customs cases, customers may be required to provide identity information, tax information, import documentation, delivery authorization, or other legally required information.

Failure to provide required customs information may cause delay, return, or non-delivery.

32. Customs Delay, Detention, or Seizure

Customs review and government inspections are outside our direct control.

If a shipment is delayed by customs, delivery estimates may be extended.

If a shipment is formally detained, seized, or declared undeliverable, we will review the reason, destination rules, customer cooperation, shipping documentation, legal restrictions, and available carrier evidence.

Where the issue was not caused by incorrect customer information, prohibited customer conduct, or failure to cooperate, OKKREP may offer a lawful remedy such as replacement shipment, alternative product, account credit, partial refund, or full refund.

Any replacement shipment will only be made where legally permissible.

Where a lawful replacement is approved, OKKREP will normally bear the replacement shipping cost.

33. Shipping Address

You are responsible for checking the shipping address before payment.

The address should include recipient name, street address, city, state or province, postal code, country, telephone number, and any required local delivery information.

Contact customer service immediately if an address is incorrect.

We may attempt to update an address before shipment, but we cannot guarantee that a carrier or warehouse can accept an address change after processing has begun.

34. Address Errors and Re-Delivery

If delivery fails because of an incorrect or incomplete address supplied by the customer, the customer may be responsible for re-delivery charges, return shipping, additional carrier charges, address-correction charges, or losses that cannot reasonably be recovered.

We will provide available carrier information and attempt to help resolve the issue.

35. Refused, Unclaimed, or Undeliverable Packages

If a package is refused, not collected, repeatedly undeliverable, returned because the customer could not be contacted, or returned because required customer information was not provided, any refund may be reduced by original shipping costs, return shipping, customs charges, carrier fees, handling costs, and other non-refundable costs.

Mandatory consumer rights remain unaffected.

36. Delivered but Not Received Claims

If tracking shows that a package was delivered but you cannot locate it, you should:

check the delivery address;
check with household members, reception, neighbors, or building management;
check for a carrier delivery notice;
contact the local carrier; and
contact OKKREP promptly.

We may open an investigation with the carrier.

A replacement or refund is not automatic and may depend on the investigation result, available evidence, applicable law, and carrier responsibility.

37. Order Changes and Cancellation

Unpaid Orders

Unpaid orders may be cancelled freely.

Paid, Non-Customized Orders

A paid, non-customized order may normally be cancelled before shipment.

An eligible refund may be reduced by non-refundable bank fees, payment-provider fees, currency-conversion fees, blockchain network fees, or other transaction costs already incurred.

Shipped Orders

Once an order has shipped, cancellation is no longer available.

The request will be handled under the Refund & Return Policy.

Customized or Personalized Products

Customized or personalized products, including customized jerseys, cannot be cancelled once production or customization has begun.

Overseas Warehouse Products

Products shipped from overseas warehouses follow the same general cancellation rule.

They may be cancelled before shipment unless they are customized or another product-specific restriction applies.

38. Returns and Refunds

Returns, exchanges, refunds, damaged-product claims, and incorrect-product claims are governed by the separate Refund & Return Policy.

The Refund & Return Policy forms part of these Terms.

Nothing in these Terms limits mandatory rights that apply to consumers under applicable law.

39. Order Notes and Custom Requirements

Customers are responsible for providing accurate size, color, model, name, number, customization, packaging, and other order requirements.

If an order contains multiple products, the customer should clearly identify which requirement applies to which product.

We are not responsible for fulfilling instructions that were not submitted before processing, were unclear, were incomplete, were submitted after shipment, or conflicted with the selected product.

We may contact the customer for clarification.

40. Customer Content

Customers may provide product-reference images, product names, customization instructions, reviews, photographs, videos, messages, or other content.

You confirm that you have the right to provide the content and that your submission does not unlawfully infringe another person’s rights.

Product-reference images and order information may be used internally for product sourcing, product identification, order fulfillment, customization, customer support, and dispute handling.

We will not publicly use a customer’s identifiable review, image, video, name, telephone number, WhatsApp number, or order information for marketing without permission or appropriate anonymization.

41. Website Intellectual Property

The following are owned by OKKREP or used under permission:

original website design;
original website text;
database structure;
software;
page layouts;
original graphics;
original photographs;
original marketing materials;
logos; and
other original content.

You may download or save website images for personal use.

Resellers may use OKKREP product images to promote or sell products without requesting separate permission, provided that they do not claim ownership of OKKREP content, misrepresent their relationship with OKKREP, alter content in a misleading way, or use the content unlawfully.

42. Prohibited Website Use

You must not:

scrape the website automatically;
copy the entire product database;
mirror or clone the website;
copy substantial portions of website content for a competing service;
interfere with website security;
attempt unauthorized access;
upload malicious code;
misuse customer accounts;
manipulate prices or coupons;
conduct payment fraud;
create fake orders;
use bots to overload the website; or
use the website for unlawful activity.

We may restrict or block access where necessary to protect the website, customers, or business.

43. Third-Party Services

The website may connect to or rely on third-party services, including payment providers, shipping carriers, communication platforms, cloud providers, warehouse providers, customer-service platforms, and external websites.

Third-party services operate under their own terms and policies.

OKKREP is not responsible for the independent conduct, availability, security, or decisions of third-party services that we do not control.

This does not exclude any responsibility that cannot legally be excluded.

44. Website Availability

We aim to keep the website available and accurate, but we do not guarantee uninterrupted or error-free access.

The website may be unavailable because of maintenance, updates, technical failures, hosting outages, cybersecurity events, third-party service failure, network problems, or force majeure.

We may modify, suspend, or discontinue website features where reasonably necessary.

45. Limitation of Liability

To the maximum extent permitted by applicable law, OKKREP will not be liable for indirect, incidental, special, or consequential losses arising from website interruption, third-party payment failure, carrier delay, customs delay, customer address error, unsupported cryptocurrency transfer, loss caused by failure to follow payment instructions, customer misuse of a product, unauthorized account access caused by customer credential disclosure, or events outside our reasonable control.

Where liability cannot legally be excluded, it will be limited only to the extent permitted by applicable law.

Nothing in these Terms excludes or limits liability for fraud, willful misconduct, gross negligence, death or personal injury where liability cannot legally be excluded, breach of mandatory consumer rights, or any other liability that cannot legally be excluded.

46. Force Majeure

We are not responsible for delay or failure caused by events beyond our reasonable control, including natural disasters, severe weather, war, civil unrest, government action, customs action, epidemic or pandemic, labor disruption, carrier shutdown, power failure, network failure, cybersecurity incident, supplier disruption, or transportation interruption.

We will use reasonable efforts to communicate material delays and find an appropriate solution.

47. Electronic Communications

You agree that we may communicate with you electronically through email, your website account, WhatsApp, website notices, payment notices, or other contact details you provide.

Electronic communications may include order confirmations, payment notices, shipping updates, customer-service messages, policy notices, and account-security messages.

You are responsible for keeping your contact information current.

48. Complaints and Good-Faith Resolution

If you have a complaint or dispute, contact us first at:

sunny@okkrep.com

The parties agree to attempt to resolve disputes through good-faith negotiation for at least 30 days before starting formal legal proceedings, where permitted by law.

Negotiations may take place through email, WhatsApp, online communication, video call, or another mutually agreed method.

This section does not prevent a customer from taking urgent action or exercising a legal right that cannot be delayed or waived.

49. Governing Law

These Terms are governed by the laws of the People’s Republic of China, without regard to conflict-of-law principles.

However, this choice of law does not deprive a consumer of mandatory protections that cannot be waived under the law applicable to that consumer.

50. Courts and Jurisdiction

After the 30-day good-faith negotiation period, disputes may be submitted to a competent court in Shenzhen, China.

This does not prevent a consumer from relying on any mandatory jurisdiction rule or non-waivable legal forum available under applicable consumer law.

51. Online Dispute Resolution

We are willing to consider reasonable online or remote dispute-resolution methods, including written negotiation, video meeting, mediation, payment-provider dispute procedures, or another mutually agreed process.

Participation in a particular external dispute-resolution body is not guaranteed unless required by applicable law or separately agreed.

52. Changes to These Terms

We may update these Terms because of changes to our products, payment methods, shipping arrangements, technology, website features, legal requirements, or business operations.

The updated Terms will display a revised “Last Updated” date.

Where required, we will provide additional notice of material changes.

Orders already accepted will normally remain subject to the Terms in effect when the order was accepted, unless the parties agree otherwise, a legal requirement applies, or the change benefits the customer.

53. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain in effect.

The invalid provision will be interpreted or adjusted only to the minimum extent necessary to make it lawful and enforceable.

54. No Waiver

If we do not immediately enforce a provision of these Terms, that does not mean that we permanently waive the right to enforce it later.

Any waiver must be clear and specific.

55. Entire Agreement

These Terms, together with the following documents, form the agreement between you and OKKREP regarding website use and orders:

Privacy Policy;
Refund & Return Policy;
product-page information;
order confirmation;
checkout disclosures;
promotion-specific rules; and
any written agreement between you and OKKREP.

If a promotion-specific rule conflicts with these Terms, the promotion-specific rule applies only to that promotion.

If an individually agreed written order term conflicts with these Terms, the individually agreed term will apply to that order.

56. Contact Us

For questions about these Terms, orders, payments, shipping, or customer support, contact:

Shenzhen OKK Technology Co., Ltd.
Registered in the People’s Republic of China
Email: sunny@okkrep.com