1. Sign in and open My Orders
Sign in to your OKKREP account, then open My Orders from your account menu to view your order list.
Open My Orders
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OKKREP TRACKING HELP
How to Find Your Tracking Number and Check Delivery Updates
You can track your shipment in two ways: check each package inside My Orders, or enter your tracking number in Tracking Lookup to see the latest delivery status.
Each package can have its own tracking number, shipping stage and delivery timeline.
METHOD 01
Track Your Package in My Orders
If you placed an order on OKKREP, the easiest way to follow your shipment is through My Orders.
2. Find the package you want to track
Open the order you want to check. If your order is shipped in multiple packages, each package is shown separately and may have its own delivery progress.
Check each Package card separately when an order contains more than one package.
3. Find and copy your tracking number
Each shipped package shows its own tracking number. Select Copy if you want to copy the number for reference or to check it elsewhere.
4. Check the latest shipping update
Inside each Package card, you can see the current shipping stage, the latest update time, and the most recent tracking event.
5. View the full tracking timeline
Select View Tracking to open the full tracking history for that package.
The timeline shows customer-safe shipping updates in chronological order.
METHOD 02
Check by Tracking Number
If you already have a tracking number, you can use Tracking Lookup to check the latest delivery update directly. Sign in first, then enter one tracking number at a time; order numbers are not supported.
1. Open Tracking Lookup and enter one tracking number
Open Tracking Lookup, enter one tracking number at a time, then select Track shipment.
2. View the result
If the tracking number is available in the OKKREP system, the result shows the current shipment status, the latest update, and a link to the full tracking timeline.
WHAT TO EXPECT
Common Tracking Situations
Here are a few situations you may see while following your shipment.
Tracking information not found
Tracking Lookup only shows tracking numbers that are already available in the OKKREP system.
Check that the number was entered correctly and try again. If you still cannot find it, please contact us for help.
Tracking is ready — first update pending
A tracking number may be available before the first carrier scan appears.
The first tracking update may take up to 48 hours after dispatch, so don’t worry if no movement is shown immediately.
This does not necessarily mean your package is delayed.
Different packages may update at different times
Some orders are shipped in more than one package. One package may already have tracking updates while another is still being prepared.
This is normal. Check each Package card separately for its latest status.
Action required
If a shipment needs your attention, you may see an Action required message.
Please check the latest tracking update and follow the carrier’s instructions. If you need help, contact us.
Delivered
Once the package is delivered, the shipment will show a Delivered status.
If you have not received it, please contact us and we’ll help you check the delivery details.
SHIPPING UPDATES
What Each Shipping Stage Means
Tracking pending
Tracking has been added, but the first shipping update has not appeared yet.
Processing at origin
Your package is being processed before international departure.
Awaiting international departure
Your package is waiting for international transport.
International transit
Your package is moving between countries.
Customs processing
Your shipment is being processed by customs.
In the destination network
Your package has entered the local or destination delivery network.
Delivered
The package has been marked as delivered.
WE'RE HERE TO HELP
Need Help With Your Shipment?
Contact us if you need help understanding a tracking update or if something does not look right.
- Tracking has not updated for an unusually long time
- You see Action required and need assistance
- The package is marked as delivered but you have not received it
- You need help with customs or local delivery
- You cannot find your tracking information
MORE SHIPPING HELP
Want to understand what happens before tracking starts?
See how your order moves from payment confirmation through preparation, shipping and delivery.
View Shipping Process